I've had the bike for a month and could not be more pleased. We live in a very hilly area and this bike does hesitate to climb any hill - even in pedal assist 1. Have not had it on trails yet but will soon. No troubles so far except for some adjustments to the derailleur so prevent gears jumping from one to another. Instructions on this were poor or incorrect.
I have a Moscow plus 29er. Love the bike over all, have it for approximately 1 week now and ride daily. Its super easy to use and comfortable. My only complaint is the crank arms are too long causing the pedals to hit the front tire when turning. Other then that the bike has been great.
I purchased the Moscow Plus and Milano for my wife, both bicycles are easy to assemble and both came perfectly tuned and literally needed no adjustments out the box. My only complaint is I did not receive a e-mail or tracking numbers when I made my online purchase. When I called the Seattle store the customer service was good and all my questions answered before and after my purchase despite the fact they seemed incredibly busy. I will definitely do business with again. The top speed on throttle is locked at 20mph and I have not figured out how to change this yet. I highly recommend these bicycles, they are high quality.
Ordered the bike 2nd week of Aug and it arrived 10 days later. No issues with shipping or overall handling from shipper. Bike went together with ease with basic mechanical skills. Bike has met expectations for ease of use, power and control.
Hope to be able to order accessories when restocked. So far about 50 miles on the bike and nothing to complain about based on price and expectations.
Frame: Alu. 6061, 26"*17.3 inches / Alu. 6061, 27.5"*18.9 inches / Alu. 6061, 29"*20.5 inches
Suspension Fork: Suntour, XCM-HLO-26/27.5/29, with hydraulic lock system
Brake: F/R: Tektro Hydraulic Disc Brakes,HD-E350
Freewheel: LY, 8 Speed, 11-32T, Silver
Tire: Schwalbe, Black Jack, 26"*2.1/Smart Sam, 27.5"*2.35/29"*2.35, Black
Saddle: Selle Royal, Lookin-A200UR, Black
Crank: Das-Kit, CM48,28/38/48T
Derailleur: F: Shimano, Altus, FD-M310, R: Shimano, Acera, RD-M360
Battery: Das-Kit, i5-4816, 48V 16Ah, 768Wh
Hub Motor Rated / Peak Power: Das-Kit, X15, 48V 500W / 750W
Controller: Das-Kit, CT-i5, 48V 18A
Charger: Das-Kit, 48V3A
Display: Das-Kit, C7
Net Weight (with battery): 57.0 lbs
Battery Weight: 9.1 lbs
Max Load (driver+bike): 275.0 lbs