Ordered on FEB 10th..Bike arrived on March 3ed.. just as I was leaving for Canada for a few days
My son a bike repair man by trade,, unboxed it and assembled it while I was away
He took a bunch of pictures, I have them on my phone
of damage that was done in shipping. the battery came loose from the bike and scratch it and the bicycle
and, a pin of some kind that holds the battery- was loose in the box,
other than that the bike was fine
I have got back to FL. and tried it out 3 times ,, about 25 miles so far.
and compared to my Moscow Plus bike I dislike the way the motor works
I seem to keep it in 5th(power setting) all the time and have to pedal harder to keep the speed at 15mph
and use the hand throttle,
compared to Moscow in 4th of 6 settings , and light pedaling for same performance.
Is there some way of reprograming it so it uses the constant power settings?
the TORQUE SENSOR Pedal Assist? is it causing the sensation ? Can it be removed>?
It seems they are selling the bike on their website but they don't have parts available? I have needed a new controller part for my Moscow Plus for 8 months. And it is never available. The company also will not respond to emails. I am very disappointed in NCM.
I ordered 2 M3s on November 27th and received only 1 on December the 9th which was great and expected the second bike to arrive shortly after…It is now December the 25th and still never received my second bike..I have been chatting with customer service and promised me I would get my bike. Even sent me a new tracking number and I checked it with FedEx and was supposed to be delivered by the 24th Christmas Eve….Never received it checked again with Fed Ex and looks like it’s still in Chino California….I did buy 2 bikes
My only complaint is the handlebars, they vulcanize as soon as you touch them and pretty much require bar tape right out of the box. Otherwise a sturdy and lightweight city commuter.
After careful consideration and reviews for e-bikes we chose the NCM Milano Plus and we cannot be happier. The headlight and taillight were included, and the bike is smooth, comfortable and just great.
Associate i spoke with was rude via email. Not helpfull at all. I regret using this place and won't ever again
Took a long time to get the kickstand, but I got it today put it on. It works fine thanks again.
Ordered the parts three weeks ago, still haven’t arrived.
It replaced the original no problem. We waited the entire summer due to being out of stock, too bad they can't have a better supply. shipping was very fast from Canada to US
I like things easy and this order was great! Ordered, Paid, Received!
Easy replacement of my old controller for the new controller. Just had to adjust the factory settings for my bike’s specifications.
It Great bike . never let me down.had it over year.i use it every day for work.to and from.my job 15 miles away.rain or shine.
quick and easy to order thank you so much
This was a very nice purchase. The motor for my Milano plus came laced into a rim. The repair was no more trouble than changing a flat tire. The price was very reasonable and was fast delivery. I have over 2,000 miles of heavy lifting on this bike and although I would have liked the motor to last longer then repair was reasonable.
I have a damaged das-kit CT5-I5 controller for my Moscoe plus and I cannot find a controller in the US. I have searched for months. Will this be avaiable again soon?
There was a problem with my order, but customer service came through and corrected the problem with great communication. I would definitely suggest this service to everyone.
Should have been a 14 amp battery instead they sent 12 amp. Little disappointed
Friendly and professional
Thank you so much. My brother is so happy with his bike working again.
After I placed the order I didn’t receive any updates for over two weeks and had to email several people before the battery was finally shipped